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Sales & Enterprise
Custom pricing for $500K+/month volumes, dedicated account management, white-label solutions.
[email protected]Response: Within 4 hours
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Technical Support
Integration questions, API issues, webhook debugging, and sandbox help.
[email protected]Response: Within 8 hours
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Partnerships
Affiliate program, referral partnerships, technology integrations, and co-marketing.
[email protected]Response: Within 24 hours
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Legal & Compliance
Law enforcement requests, data protection inquiries, AML/KYC questions.
[email protected]Response: Within 48 hours
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Common questions before contacting
How quickly can I start accepting payments?
Sign up at app.bekena.com and your sandbox API keys are ready immediately. No approval wait for sandbox. Live (production) keys require KYC which typically completes within 24 hours.
Do you offer a free trial or sandbox?
Yes — the sandbox is free with no time limit. It behaves exactly like production, including webhook delivery, so you can fully test your integration before going live.
What is the minimum volume to get enterprise pricing?
We offer custom rates for merchants processing $500,000+ per month. Contact [email protected] with your estimated volume and use case.
Do you have a partner or affiliate program?
Yes. We pay recurring commissions to partners who refer merchants. See our /partners page or email [email protected] for current rates.